Delivery Policy

You agree and acknowledge that to facilitate timely delivery of the purchased products to you, we may inquire or collect specific information like your name, shipping address, billing address, landmarks, contact details, etc. You shall ensure that all information that is submitted by you to us on the Website is true, complete, accurate and sufficient to identify the actual place of delivery. You understand and agree that you shall bear absolute liability in case of any failure by us in delivering the purchased products due to your failure to provide correct, complete, sufficient and accurate information at the time of placing the order. It is further clarified that we shall not be liable in any manner and at any point in time due to your failure to provide correct and complete information to enable us to execute a successful delivery of the products.

We wish to ensure secure delivery through a one-time password (“OTP”) for all the products shipped to you. To receive secure delivery of your consignment, an OTP will be sent to your registered email address and mobile number, after the item is dispatched for onward delivery. You will be asked to share the OTP with the Logistic Partner so that they are able to enter it on their device. Once the correct OTP is entered, the Logistic Partner will deliver the package to you. Please avoid sharing OTP with the Logistic Partner on call unless you receive the order.

We will attempt to deliver the purchased products to your designated address within the estimated timeline of delivery notified to you. When the order is out for delivery, the Logistic Partner will attempt to call you. If the call goes unanswered, the shipment delivery would not be attempted. If you are not available or present to accept the delivery of the product, our Logistic Partner will make a maximum of three (3) attempts to deliver the purchased products to you within 48-72 hours. If the third delivery attempt is unsuccessful and you continue to remain unavailable, we reserve the right to cancel the order of the purchased products at our sole discretion and the product will be sent back to its original source. We further reserve the right to deduct the shipping and delivery charges borne by us while processing any refunds subsequent to such cancellation.

While we make reasonable endeavours in ensuring that purchased products are delivered to you in a timely manner and within the timeline notified to you, you accept and acknowledge that the delivery may be delayed on account of logistical issues and unforeseen circumstances beyond our control. In such events of delay, we shall make a reasonable attempt to inform you by writing to your email ID and/or mobile number registered with us. We disclaim all liabilities that may arise on account of our failure to inform or notify you of delays in the delivery of purchased products on the Website. Further, we shall be under no obligation to compensate you for any claim that may otherwise arise on account of delay in the shipment or delivery or use of the purchased products.

Product reverse pickup or return is applicable subject to pin code serviceability by our Logistic Partner. The serviceability of certain pin codes depends on our external Logistic Partner, which is subject to their policies. You may be asked to send the products through a reliable courier if reverse pickup facility is not available in your area. Be rest assured, we’ll work on finding you the best possible solution.

We endeavour to engage Logistic Partner, employees, and agents with the highest regard for ethics and integrity; and who behave in a fashion that exudes thorough professionalism, competence and good mannerism. You agree and acknowledge that the actions and inactions of delivery individuals are not in our control, and it is not possible for us to monitor and observe each delivery executive. Since we are merely facilitating the delivery of products purchased by you, we shall not be liable for any acts or omissions on part of our delivery agents, employees, or personnel and/ or the Logistic Partner or their employees, agents, or personnel including deficiency in service, wrong delivery of products, time taken to deliver the product, product package tampering, etc. You agree and acknowledge that we will not be responsible to settle, mediate or resolve any disputes between you and the delivery personnel delivering the products to you.

For any concerns, please contact our Customer Care Team via Call / WhatsApp 8976711108 - or email - care@solpudding.com.